Update my xfinity modem. 0 or DOCSIS 3.

Update my xfinity modem. Went from the XB6 to the XB8. May 21, 2024 · Xfinity TV and Internet Equipment Guide: Order, Upgrade, & More Our experts have done the research to find out what equipment you will (or won’t) need for Xfinity TV and internet service. But like all technology, issues can arise. Now fast forward to today, i have spent half a day talking to 10+ xfinity agents for updating my firmware and they have no clue what to do. 02. My questions: The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Do I need to upgrade my plan, get a new modem or just leave xfinity to resolve this issue? Jan 12, 2023 · The usual reason for "upgrade" notices is Comcast's "free" internet speed upgrades. Mar 26, 2025 · There are few different options to getting the most up-to-date modem for your level of services. , most secure) firmware? Here's how to make firmware upgrades with Comcast networking. Feb 9, 2025 · I own an Arris SB8200 and it's performing as expected. The process is straightforward, but knowing the steps and potential pitfalls beforehand can save you a lot of headache Mar 12, 2022 · I own an Xfinity compatible modem yet I've received this email no less than 4 times: Your current device can't keep up with the latest speeds The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Mar 8, 2024 · How would I go about upgrading to the XB8 modem? Xfinity's equipment update website claims I'm already using the latest equipment for my plan, however this is obviously not the case here. May 23, 2024 · Xfinity emails state "Your current internet equipment is not able to deliver these new speeds. After some crossed signals on Friday, I called Comcast directly and talked to a service rep who arranged to have a new modem sent to me, which arrived this afternoon. I just replaced my Moto owned modem with a Hitron Coda to get higher upload speeds (midsplit in my market). Jan 8, 2024 · I’ve been looking online everywhere and I can’t figure out how to update my firmware or software if it is even possible. They suggest that with better upstream bandwidth I'll get better video calls and such. Just found out xfinity could upgrade your Modem for free. If your gateway looks like it’s not working, visit the Xfinity app for troubleshooting steps. This can be especially true when your internet plan isn’t with a large provider. Stream, work, game, and learn with Xfinity Internet today! Mar 4, 2023 · I received a call from someone posing as Comcast asking to help update my router. How can I force xfinity to reinstall the firmware on the modem? I've tried factory reset, that does not re-install the firmware. Get the most out of Xfinity from Comcast by signing in to your account. Click below to get started. can someone guide me on how to get this update or who to talk to at xfinity to fix Mar 21, 2025 · Comcast Xfinity provides a range of services, including internet, cable, and phone. I would ask in r/Comcast_Xfinity and see if a rep responds. See full list on xfinity. Learn how to easily update your Xfinity router firmware with our step-by-step guide. The staff says "We don't handle the firmware update for third party modems" but that is incorrect. Mar 2, 2024 · I have xfinity cable service with my own compatible modem (Arris SB8200). 2 on the router's WAN port - it would NAT packets going to the modem to that address which was local from the modem's point of view. 100. We’ll offer easy-to-follow steps to get your services back on track. Feb 26, 2024 · 2) Upgrade my service to a new xFinity modem and pay $25 a month for unlimited data -- $15 for a modem lease and $10 for unlimited data. According to this The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Follow our step-by-step guide to keep your network running smoothly. While Comcast provides its own modem options, understanding the available alternatives and the upgrade process empowers users to optimize their home network. The Arris S34 is on the approved list and the s If you already have an XB7 with xFi Complete, there shouldn't be any need to upgrade it, but I think those upgrade messages can still go out based on other factors with your account or connection, like if you have a battery back-up device in place, or if the Xfinity Intelligent Telemetry (XIT) identifies certain issues with your connection. So, my old Nov 10, 2020 · I have a Netgear CM1150V cable modem that I own and use for my Comcast Internet service. I am having problems with my Xfinity-supplied modem. Jan 13, 2025 · Instructions on how to replace a Comcast modem with your own, to eliminate the $15 per month Comcast Xfinity xFi modem rental fee! I'm sorry to hear you're having issues logging in to update the firmware on your modem. This article provides a comprehensive guide to understanding and executing firmware updates on Comcast routers, aimed at technically proficient users. Xfinity Technology (or Tech) Upgrade Program Terms and Conditions Eligible Xfinity Internet customers who subscribed to xFi Complete prior to December 31, 2024, and leased Xfinity Advanced Gateway equipment are eligible for the Xfinity Technology Upgrade Program, which provides a newer Gateway three years aftersubscribing to xFi Complete. Did the switch and got the speeds to 200 Mbps down and 100Mbps up. Actually I could reach my old modem's IP from the LAN if I put a secondary address of 192. If your gateway works with other devices but not your Windows PC, you’ll need to update your WiFi driver. Nov 28, 2018 · I can help with the internet service concern. At least once or twice a day, all of my devices are disconnected from the internet and my home Wi-Fi network disappears. Get Xfinity Internet with xFi to get fast WiFi speeds and home internet service. st/3Q3hU2K? Got email from Xf saying that I had to upgrade my Gateway modem, this from the message: “Your Xfinity Gateway is unable to deliver these new speeds, but it's easy to get a new one at no additional cost. This gateway device supports Xfinity Internet tiers with 400 Mbps and 1 Gbps download speeds with integrated simultaneous dual-band (2. Don’t forget to take advantage of automatic updates whenever possible and manually update your router if needed. Follow our step-by-step guide to ensure optimal performance and security In this video we explain in step-by-step instructions, how to replace your old Xfinity Gateway modem / router with the latest model. If your router is still in good shape, these other solutions can extend the range of your WiFi network: Please update your browser To continue, you will have to install the latest version of your current browser or download one of these instead. Dec 23, 2023 · I need xfinity to force the update push for the firmware. Just like any other software, firmware is prone to bugs and vulnerabilities that can be exploited by attackers. Jan 8, 2024 · Comcast emails me periodically that I should upgrade my cable modem for better upload speeds. Mar 17, 2024 · Just an update: I have been doing a lot of behind the scenes stuff via direct message with a number of very helpful Comcast tech support folks over the past few days and we have gone through a bunch of troubleshooting. The xfinity app has been suggesting that I should call to schedule an equipment update (modem?) for faster speed? I have an xb7. 4 and 5 GHz) wireless router capabilities. Netgear CG814v 1&2 Linksys WCG200v 1&2 Linksys BEFCMUH4 Automatically update the router's current firmware Log in to the router and permit the firmware Mar 8, 2024 · How would I go about upgrading to the XB8 modem? Xfinity's equipment update website claims I'm already using the latest equipment for my plan, however this is obviously not the case here. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Note: These instructions are specific to the below devices. For example, I’m talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. Whether you’re trying to ditch that rental fee, upgrade to faster speeds, or troubleshoot connectivity issues, swapping out your modem can be a game-changer. 3. I received a call from 720-790-0614. 2. I plan to replace it with Motorola MB6811 which can handle up to 2 Gbps. Unfortunately, this upgrade does not extend to Xfinity's premium home internet packages. Just make sure to install a software update and enable at least WPA2 WiFi security. Jan 19, 2021 · Hello - we swapped out our old modem for the new smaller, tall square white xfinity modem 3 days ago and noticed our landline phone is no longer working. If you're on the Connect, Prepaid, Connect More, or Fast plans, you will now experience download speeds up to 150 Mbps faste r than before. This guide will help you solve common Comcast Xfinity issues. Never had the XB7. Find instructions for checking for updates and installing them. I believe my plan exceeds the capabilities of my modem, as it was recently upgraded to a 600 Mbps cap. 11ac WiFi and is fine to use with your new modem. These devices are end of life (EOL) and have limited support. Effortlessly Upgrade Your Experience: A Guide on How to Update Your Xfinity Equipment Staying up-to-date with the latest advancements in technology ensures that you enjoy the best possible experience with your internet and cable services. He told me they've been trying to send my modem security updates but they have been failing and he asked if I made any modifications to my settings to disallow updates. 3) Continue using the perfectly functioning equipment I have and pay $30/mo for unlimited data. Jun 13, 2024 · I thought, how nice of Xfinity to upgrade my speed for free (I’m a Comcast Internet customer for 22 years at my current location). 1 cable modem. To take advantage of the new 2GB/300 plan I'm paying for, I need a new Docsis 3. Is there any point in upgrading to a newer DOCSIS 3. Jan 24, 2022 · If you have both Xfinity Voice and Xfinity Internet service, this Gateway provides an all-in-one way to stay connected and manage your home network. Understanding Router Firmware and its Importance Firmware, in the context of However, according to Comcast, my modem is no longer supported. 05)? Apparently, this firmware update was released to the ISPs back in N Sep 6, 2022 · I am wanting to replace my rented Gateway modem with a purchased modem. Mar 23, 2024 · Does anyone know when Xfinity will be pushing the firmware updates for the Arris G34 and G36 modem/routers (AR01. I've had my share). 2 Gbps it makes sense that I would be missing out on this due to my modem's max speed being below 1. They were trying to gain access my computer by having me install ultraviewer so they could connect remotely. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. They're not trying to sell me a modem, they are suggesting I buy a new one on my own. NCS. com May 6, 2024 · You can always use the Xfinity app to troubleshoot service issues, send signals to your modem, and even schedule an appointment with a technician when needed! It's a really handy tool to have :). 5. ” Jul 25, 2024 · My level of service is Performance Plus Internet including download speeds up to 500 Mbps and upload speeds up to 20 Mbps. Nov 4, 2020 · This option applies even if you are using a modem router directly from Comcast. Learn how to update the firmware on your Xfinity router. We have no wifi 6e enabled devices in the house yet, so nothing will be faster? Jan 11, 2025 · Things like: You have a new readable voicemail from (530) 885-**** -- PLAY MESSAGE It’s time to update your Xfinity account -- CLICK HERE TO UPDATE NOW! And so on. . Im not aware of this situation with comcast and Im also a customer that uses my own modem. You will need to make sure that your device is connected to your computer with an Ethernet cable. 168. You can go here and if your account is eligible for an upgrade, you will be prompted through the steps. The reason the message said I needed to upgrade my equipment was because I had a Netgear CM1000v2 cable modem which Jun 23, 2025 · How to Change My Comcast Modem: A Definitive Guide So, you’re looking to change your Comcast modem, eh? Smart move. But I can't get to the GUI for the new modem (Hitron Coda). Learn more information about Comcast-supported devices. Watch Jun 30, 2024 · tbill1 Yes, the Xfinity app is the one you will want. I need to get to firmware >=7. If your router is more than 8 to 10 years old, it may be time for an upgrade to the best speed, security, and features available. If you need assistance troubleshooting your Xfinity Internet or TV service, visit the Xfinity Intern Learn how to update your Xfinity router firmware for improved performance and security. There's no dial tone and outside calls are Mar 29, 2025 · This firmware is only available from your ISP, since the upgrading of all cable modems is governed by DOCSIS standards, which mandate that the distribution of firmware updates lies with the Service Provider. Anytime you lease your modem with us, can upgrade online, via a local Xfinity store or through this channel here. 20 which is supposed to fix this issue. 0 or DOCSIS 3. Internet Speed and Performance: If you're not getting the internet speeds you're paying for, or if your connection is frequently dropping or lagging, your modem or router might need an upgrade. Would you mind sending me a private message with your first/last name, your full address, and a phone number linked to the account so I can look at what’s going on? Note: The fastest way to see a speed increase after the upgrade is fully complete is to reset your modem and devices. Can I reuse the rented Gateway SSID and Password to the new modem so I do not have to up date all my devices? Jan 1, 2022 · Is there a way to log into the router and update or correct this? Should I ask for a different router from Comcast? If I bought my own router would that solve the problem? Or is it somehow not associated with the Comcast router, but some other component of Comcast? Sadly, Comcast is my only viable internet option so I am stuck with them. Nov 26, 2024 · Simple question, is there any update on getting the firmware fixed so many of us who own this modem can get the benefits of the higher enhanced speeds with Xfinity ? I am having problems with my Xfinity-supplied modem. Nov 29, 2021 · The caller said they were from Comcast Customer Assistance and said my modem wasn't accepting updates and they asked me to do some checks of the lights on the modem and then on my computer. Whether it’s slow internet, cable TV problems, or phone troubles, knowing how to troubleshoot can save time and stress. My current plan was 500/20 Mbps. To begin activation for you modem, navigate to the activation entry point by selecting the Account tab from the bottom right corner of the Xfinity app and then selecting Activate xFi Gateway or Your Own Modem under the Devices section. Thanks Xfinity for the Wi-Fi boost. Jan 20, 2022 · router firmware Does xfinity automatically push out firmware updates for its routers (in this case Arris TG1682G)? If not, how can I update the router firmware? If so, how can I determine whether the router has the most current (i. Netgear CG814v 1&2 Linksys WCG200v 1&2 Linksys BEFCMUH4 Automatically update the router's current firmware Log in to the router and permit the firmware Jul 2, 2025 · Maintaining the latest firmware on your Comcast-supplied gateway (or router) is crucial for optimal network performance, security posture, and feature availability. Manage your XFINITY devices and settings conveniently through this page, ensuring optimal performance and seamless connectivity for your services. com to troubleshoot your Xfinity Internet and WiFi connection. Apr 19, 2022 · Upgrade my own modem I am using my own Cisco cable modem with Comcast internet for a while now, at least 10+ years. Discover how to safely upgrade your Xfinity modem firmware manually. If you're an Xfinity customer, it's essential to verify that your current equipment is capable of supporting the newest features and speeds offered by Aug 3, 2025 · Although firmware updates are automatically deployed by the cable operator, they are not an ARRIS only implementation. By regularly updating your Xfinity router’s firmware, you can optimize its performance, enhance security, and ensure a more reliable internet connection. Apr 20, 2024 · The Importance Of Modem Firmware Updates Modem firmware updates play a crucial role in ensuring the optimum performance and security of your Comcast modem. Use the Xfinity app, Xfinity Assistant, and xfinity. Some if them told me xfinity dont control firmware which is a blatant lie. I read somewhere my internet provider updates it (Xfinity) but I don’t know Mar 6, 2024 · Four of Xfinity's home internet plans just received a free upgrade. 04 to AR01. 0. Need additional support? Ask Xfinity Assistant. Nov 18, 2023 · modem upgrade? your assistant is really useless, and it doesn't like when I ask anything but a simple question. The caller had a thick Indian accent and said he was with Xfinity support. I told him no. The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. The Xfinity My Account app has been retired. e. The current firmware version shown on the device's web-based management page is V4. I would like to avoid buying a new modem. They come with clickable links, and try and make you think they are legit emails from Xfinity, but again - they are not. Download the free Xfinity app, or scan the QR code with your smartphone. 1 modem? As I said, my download bandwith is already sufficient for me, so I don't care about increasing that. If you are upgrading to one of Xfinity's modems and keeping your Network Username and Password the same, your wireless devices will automatically connect once you set up your new modem. Cisco modem is DOCSIS 3. However, all equipment whether its a modem or a router does require regular firmware updates, and the updates often contain critical things like security fixes. It's easy to manage your services online, anytime with XFINITY My Account so you can spend more time enjoying the entertainment you love. With instant noticeable improvements. Also, would it cost me anything extra for a self-install kit for this? Thank you for your time! Manage your XFINITY devices and settings conveniently through this page, ensuring optimal performance and seamless connectivity for your services. I recently upgrade to 600 Mbps download plan and Cisco modem cannot keep up. They include a power adapter, an Ethernet cable, a coaxial cable, and, of course, the new cable modem. Regular firmware updates address Jun 12, 2023 · Were all the modem resets and lost connections an attempt to upgrade my modem software that didn't work? The software version rollback is a classic symptom of an upgrade failure (Not criticizing. Apr 24, 2018 · Over time, internet and TV equipment needs to be updated to keep up with the latest technology. Theyve never contacted me in the way you describe about updates. I use comcast for my ISP and because of my router location, I use an Xfi pod extender (latest generation). Will I get the spectrum analyzer feature back? And why couldn't this upgrade be done at night instead of the middle of the day? Mar 19, 2024 · Regarding your update: that TP link router supports 802. Oct 30, 2024 · user_tp1zrw, Thank you for reaching out to Xfinity Support with your question about upgrading your modem. Also, would it cost me anything extra for a self-install kit for this? Thank you for your time! Gather the equipment you'll need to install your new modem on Xfinity. This firmware is currently available for Comcast, Charter, and Cox Subscribers. Stay with us Jun 1, 2025 · Understanding and managing your Xfinity router settings can help resolve many common connectivity issues. First, make sure your gateway is online and can connect to other WiFi devices in your home. If they have upgraded you beyond the maximum speed your modem/eMTA/gateway can handle, they notify you to upgrade. 1b2 but it needs to be pushed by Comcast. Then he said it can be done, but first update your current router, then i replied to say why do i need it when you are providing Xfinity router. I will the replacing the router currently connected to with a newer one (new one is a mesh based router). Dec 23, 2023 · _735. Just to make sure we're following the correct steps, can you please visit this link and confirm we're the correct steps are being followed https://comca. The problem with your ISP being in charge of updating your modem is that your modem doesn’t always get updated like it should. One nice thing about separate modem/router is you can update your modem now, and update your router later if you wish. I see there is an xb8. When I logged into my Xfinity portal, I could see my new plan of 1200/35 Mbps and I thought again, I’m all set. How can I expedite the firmware upgrade? Mar 20, 2025 · Issues connecting to Comcast Xfi Pod after Windows 11 Update I have a Dell Alienware M15 R4 that was running windows 10 up until two weeks ago when I was prompted to update to windows 11. Mar 16, 2023 · I asked him instead of updating my Router, can you provide your Xfinity Router as free of cost and do your security updates. " In other words, if Xfinity was actually hitting 1. Adjusting these settings can improve your internet speed and security. 0, handling up to 268 Mbps download speed. Dec 26, 2022 · Hello @user_bd36c9 and thank you for reaching out to the Community to upgrade your modem. Firmware is essentially the software that runs on your modem and determines its functionality. Apr 30, 2025 · Upgrading your Comcast (Xfinity) modem can significantly improve your internet performance and unlock access to higher bandwidth tiers. 51cdz5e rseh qwtkt f4zz ibik 51pal 97z s8 t8vs5ywz sun